Contact - FAQ
For any questions, we invite you to check our FAQ, where we’ve gathered answers to our most frequent inquiries.
If you can’t find the information you’re looking for, feel free to reach out using the contact form below. Our team will get back to you as soon as possible
Delivery
How is my order delivered?
Your M10 is double-packed for maximum safety. We place the retail box inside a reinforced outer shipping box, with 4 cm of bubble wrap padding for extra protection. This ensures that any impacts are absorbed, guaranteeing the integrity of your equipment during delivery.
Where can I have my order delivered?
To any address in Mainland France, Belgium, Ireland and the United States.
How long will it take for me to receive my order?
Free shipping on all orders. Delivery takes 8 to 15 days. This window allows for a rigorous manual inspection of every unit before it ships. We prioritize quality control to ensure your gear arrives in perfect working order.
Are there any shipping costs?
No, delivery is free.
Can I track my order?
A confirmation email will be sent automatically after your purchase. Orders are processed within 48 hours. Once shipped, you will receive a second email with tracking number to follow your delivery status in real time.
What happens if I am not at home when the goods arrive?
We ship directly to your address. The package dimensions are 21 x 11 x 14.5 cm.
If your mailbox is large enough to accommodate these dimensions, the parcel will be delivered directly inside. Otherwise, the carrier will leave a delivery notice so you can pick up your order at a nearby collection point.
Returns and exchanges
What is the procedure if I wish to exchange or return an item?
We are sorry to hear that your item didn't meet your expectations or arrived with a defect. Under our return policy, you have 14 days from the date of delivery to request an exchange for a replacement or a full refund.
Please submit your request through our contact form so our team can provide you with the necessary return shipping instructions.
What are the exceptions?
Our 14-day return policy applies to our entire catalog. To be eligible for a refund or exchange, the item must be returned in its original condition:
- Packaging: The product must be in its original box, including all internal padding and protective inserts.
- Condition: No signs of wear, excessive handling, or damage should be visible.
- Accessories: All components (cables, manuals, filters) must be included.
GloryDesk reserves the right to refuse a return or apply a deduction if the product is received damaged or incomplete.
Modify my order
Can you change or cancel my order?
Order Changes & Cancellations:
To ensure fast shipping, orders are sent to our logistics center within 24 to 48 hours. Once this transfer is complete, modifications or cancellations can no longer be guaranteed. For urgent requests, please reach out via our contact form—we will do our best to assist if the package has not yet left the warehouse.
Right of Withdrawal:
In accordance with regulations, you have 14 days from the date of delivery to exercise your right of withdrawal. This policy applies to all our customers in France, Belgium, Ireland and United States. Refunds will be issued once the return is received and validated, according to our standard procedure.
Payment and security
What payment methods are accepted?
Any payment by credit or debit card or via Paypal.
Is my payment secure?
GloryDesk uses SSL encryption to ensure your banking data is protected during every transaction.
Visa, Mastercard, and American Express utilize advanced authentication protocols designed to prevent unauthorized card use. Depending on your bank's requirements in France or the United States, verification may be needed to finalize your purchase. This process (such as 3D Secure, an SMS code, or mobile app validation) confirms that you are the authorized person placing the order.
Is your site secure?
Your Data Security is Our Priority. Our store utilizes HTTPS protocols and is secured by an SSL (Secure Sockets Layer) certificate. These technologies ensure the full encryption of all data transmitted during your visit, guaranteeing that your information remains private and cannot be intercepted.
All credit card transactions are processed through Stripe, in compliance with the highest international security standards (PCI DSS).
In accordance with data protection regulations, your sensitive payment details (card number, expiration date) are never shared with us. The entire process is managed securely by Stripe in an environment isolated from our servers, ensuring the total confidentiality of your financial information.
How is my personal data used?
In accordance with the General Data Protection Regulation (GDPR), the French Data Protection Act, and applicable regulations in the United States, you have the right to access, rectify, and delete your personal data. To exercise these rights, please contact us at: contact@glorydesk.com
Your personal information is treated with the strictest confidentiality. Aside from the details strictly necessary for processing and shipping your order, your data is never sold, traded, or shared with third parties for any reason whatsoever.
Our products
How do I use my product?
Comprehensive user tips and detailed instructions are available directly on the M10 product page on our website.
Additionally, a printed instruction manual is included with every order to guide you through the initial setup. If you can’t find the answer to your question in these resources, please feel free to reach out via our contact form.
We would be happy to assist you.
What are the characteristics of my product?
Full technical specifications (dimensions, weight, materials, and compatibility) are detailed on the product page.
We invite you to consult this section for all necessary details. If you require any additional information, our team is at your disposal to assist you.
Customer Service
How can I contact you?
Our customer service can be reached via the contact form at the bottom of the page.
What are your opening hours?
We are open Monday to Friday from 9:00 a.m. to 6:00 p.m. (Paris time zone UTC+1)
As customer experience is our priority, depending on the volume of our activity it is possible to receive our responses by email beyond our opening hours or days.